Chardz Chardz App Privacy Policy
Effective date:
This policy explains what information the Chardz app (“Charades & Heads up: Chardz”, “the App”) collects, how it is used, and the choices you have. The App is published on Google Play by Red Cardinal Game Studio and developed by Farshad Gholamali. For the Chardz website, see the website privacy policy.
The short version
- You don't need an account, and we never ask for your name, phone number or address.
- Your settings, team names, custom decks, favorites and tickets stay on your device.
- Some data is collected automatically by the services that show ads, measure usage, report crashes and process purchases. They are listed below.
- We do not sell your personal information.
Information collected automatically
| Data | Why it's collected |
|---|---|
| Advertising ID, IP address, approximate location (from IP), device and app information | Showing ads, measuring ad performance and preventing fraud (Google AdMob) |
| App interactions, app instance ID, device model, OS version, country and install source | Understanding how the app is used and which features to improve (Firebase Analytics) |
| Firebase installation ID | Turning app features on or off without an app update (Firebase Remote Config) |
| Crash reports, error logs, IP address, device and app information, and session replays | Finding and fixing crashes and bugs (Sentry) |
| App launch and screen loading times, device model and OS version | Measuring and improving app performance (Expo) |
| Anonymous purchase ID and purchase or subscription history | Unlocking premium content you buy and restoring purchases (RevenueCat, Google Play Billing) |
| Feedback messages, an optional email address, and word reports | Answering your feedback and fixing word lists, only when you send them |
Information you choose to send
- Feedback. When you send feedback from Settings, we receive your message, the feedback type and your app language. Adding your email address is optional; we only use it to reply to you.
- Word reports. When you report a word, we receive the word, the reason you picked and any note you add, so we can fix the word list.
Information that stays on your device
Your settings, team names and avatars, custom decks, favorites, game history and ticket balance are stored only on your device and are never sent to us. Uninstalling the App deletes them. Tilt controls use your phone's motion sensors on the device only; motion data is never stored or sent.
Services we use
Google AdMob and the User Messaging Platform
The App shows ads using Google AdMob. AdMob may collect your advertising ID, IP address, approximate location and device information to show personalized or non-personalized ads. In regions where consent is required, such as the European Economic Area, the United Kingdom and Switzerland, the App asks for your consent using Google's User Messaging Platform before showing personalized ads. Chardz Premium subscribers don't see ads.
Firebase Analytics and Remote Config
Firebase Analytics tells us how the App is used, for example which decks are played and which screens are opened. We look at it in aggregate to improve the game. Firebase Remote Config lets us turn features on or off without releasing an update.
Sentry
Sentry collects crash reports and errors, including device details and your IP address, so we can fix problems. For a small share of sessions, and for sessions where an error happens, Sentry also records a session replay: a reconstruction of the screens you used. Text and images are masked in replays. Feedback and word reports you send are also stored in Sentry.
RevenueCat and Google Play Billing
Purchases and subscriptions are processed by Google Play. We never see your payment details. RevenueCat manages your purchases using an anonymous ID so that premium content stays unlocked and can be restored.
Expo
The App uses Expo services to deliver app updates and to measure performance, such as how long the App takes to start. This includes your device model and operating system version.
How we use information
- Provide, maintain and update the App.
- Fix crashes and bugs and improve performance.
- Understand, in aggregate, how the App is used.
- Show ads and measure how they perform.
- Process and restore purchases.
- Reply to feedback and improve word lists.
- Detect fraud and abuse.
Data sharing
We share data only with the service providers listed above, which process it on our behalf or under their own privacy policies. We do not sell your personal information, and we don't share it for any other purpose unless the law requires us to.
Data retention and security
We keep data only as long as we need it for the purposes above, within the retention periods of each service provider. Data sent between the App and these services is encrypted in transit (HTTPS).
Your choices
- Change your ad consent choice where the consent form is offered.
- Reset your advertising ID or opt out of personalized ads in your device settings.
- Leave the email field empty when sending feedback.
- Delete everything stored on your device by uninstalling the App.
Your rights and data deletion
Depending on where you live (for example under the GDPR or CCPA), you may have the right to access, correct, delete or restrict the processing of your personal information. To ask for your data to be deleted, or for any privacy request, email us at [email protected]. Because the App has no accounts, please include any details that help us find your data, such as the email address you used for feedback.
Children's privacy
The App is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us and we will delete it.
International data transfers
Our service providers may process and store information on servers outside your country, including in the United States, with safeguards to protect it.
Third-party privacy policies
Changes to this policy
We may update this policy. Changes will be posted on this page with a new effective date.
Contact us
Farshad Gholamali (Red Cardinal Game Studio)
Email: [email protected]